Man With a Van Camden Town Privacy Policy

This Privacy Policy explains how Man With a Van Camden Town collects, uses, stores, and protects personal data for all customers and prospective customers in the Camden Town area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all customers, prospective customers, and website visitors who enquire about or use Man With a Van Camden Town services within the Camden Town area. Man With a Van Camden Town is the data controller, meaning we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identification data such as your full name and, if applicable, business name or contact person details.

Contact data such as your address, service addresses for collection and delivery, and any other location details you provide for the service, as well as general communication preferences.

Service and booking data such as details of the moving or transport service requested, inventory descriptions, access details, preferred dates and times, and any special instructions you provide.

Billing and payment data such as invoicing information and basic payment details needed to process and confirm payments. We do not store full payment card details if payment is processed through an external payment provider.

Communication data such as information contained in your communications with us, including enquiries, quotes, complaints, feedback, and any related correspondence.

Technical and usage data such as general information about how you interact with our website or online booking forms, including timestamps, basic device information, and general interaction logs, where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, via online enquiry forms, through messaging services, or in person. We may also collect data when you request a quote, make a booking, or communicate with us regarding an existing or past service.

We may obtain limited personal data from third parties where necessary, for example from business partners or comparison sites if you have asked them to share your details with transport providers, or from payment processors confirming that a payment has been authorised.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on the following lawful bases:

Contractual necessity. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, booking services, managing your move or transport, communicating about arrangements, and handling payments.

Legitimate interests. We may process data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes improving our services, managing our operations, preventing fraud, and handling customer queries and complaints.

Legal obligations. We may process your data to comply with legal and regulatory requirements, including record-keeping, tax, or accounting obligations, and responding to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy or following the instructions in the relevant communication.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including arranging and delivering man with a van services, coordinating pick-up and drop-off locations, and managing schedules.

To prepare and issue quotes, confirmations, and invoices for services you request.

To communicate with you regarding enquiries, bookings, changes to your service, and after-service follow-up where appropriate.

To manage our business operations, including internal administration, performance monitoring, and service improvement.

To comply with legal, regulatory, and tax obligations and to maintain appropriate business records.

To address and resolve complaints, disputes, or claims and to assert or defend legal rights where necessary.

To send you service-related information and, where permitted, limited marketing communications that are relevant to services you have used or enquired about. You may opt out of marketing at any time.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and in compliance with data protection law. These third parties act as data processors or, in some cases, as separate data controllers.

Service delivery partners. We may share limited data with drivers, assistants, or subcontracted vehicle operators involved in fulfilling your booking, but only to the extent required to provide the requested service, such as names, addresses, and job details.

IT and systems providers. We may use third party providers for hosting, data storage, customer management systems, and communication tools. These providers act as processors and are contractually required to protect your personal data and to process it only according to our instructions.

Payment and invoicing providers. Where we use third party payment gateways or invoicing tools, they may process your data to complete transactions and prevent fraud.

Professional advisers and authorities. We may share information with professional advisers such as accountants or legal advisers and, where required, with law enforcement bodies, courts, or regulators.

We do not sell your personal data. Any sharing is limited to what is necessary for the relevant purpose, and we take steps to ensure your data remains protected.

International Transfers

Where our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or transfers to countries that have been recognised as providing an adequate level of data protection.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, we keep records relating to your bookings and services for a period that allows us to respond to queries, handle potential claims, and comply with tax and accounting regulations. After the applicable retention period ends, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who have a business need to know it and using security safeguards appropriate to the nature of the data and the associated risks. While we strive to protect your information, no system can be completely secure, and you should take care when transmitting information to us.

Your Data Protection Rights

Under data protection law, you have various rights in relation to your personal data. These rights apply subject to certain conditions and exemptions.

Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.

Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests, including for direct marketing purposes.

Right to data portability. Where we process your data based on your consent or a contract and by automated means, you may have the right to receive the data you provided to us in a structured, commonly used and machine-readable format, and to request that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be made available through our usual communication channels. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or about how Man With a Van Camden Town handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your service documentation.