Man With a Van Camden Town Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Camden Town provides removal, collection, delivery and related services in the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions on your own behalf and on behalf of any other person using the service under your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual, business or organisation making the booking and any person on whose behalf the booking is made.

We, us, our means the Man With a Van service trading under the name Man With a Van Camden Town.

Services means any removal, transport, loading, unloading, packing, unpacking, collection, delivery or related services we agree to provide.

Goods means any items, belongings, furniture, equipment or materials that we are asked to move, handle, transport, store, dispose of or otherwise deal with as part of the Services.

Vehicle means any van or other vehicle provided by us to perform the Services.

Contract means the agreement between you and us, formed in accordance with these Terms and Conditions.

2. Scope of Services

We provide man and van removal and delivery services, including but not limited to domestic moves, small office moves, student removals, furniture collection and delivery, and related loading and unloading services within our normal operating area and elsewhere in the UK by agreement.

We do not provide specialist removal services such as heavy machinery relocation, export packing, long-term storage or specialist fine art handling unless expressly agreed in writing in advance.

The precise scope of the Services for each job will be confirmed at the time of booking based on the information you provide regarding addresses, access, size and nature of the Goods, and any special requirements.

3. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request and provided a booking confirmation. A booking may be made by speaking with us or by submitting a request through any booking method we make available from time to time.

When making a booking, you must provide accurate and complete information, including collection and delivery addresses, dates and times, a description of the Goods, approximate volume or number of items, access details such as stairs, lifts, parking restrictions or long carrying distances, and any other information that could reasonably affect the quotation or the performance of the Services.

We may base our quotation on the information you provide. If that information is incomplete or inaccurate, we may adjust the price, change the type or number of vehicles or staff allocated, or in extreme cases decline to proceed if the job cannot be undertaken safely or lawfully.

You are responsible for ensuring that the person making the booking is authorised to act on behalf of the Customer and to accept these Terms and Conditions.

4. Quotations

Unless stated otherwise, our quotations are estimates based on the details supplied at the time of enquiry. Quotations may be given as a fixed price or as an hourly rate with any minimum charges clearly explained.

We reserve the right to amend our quotation where:

the Services required differ from those initially described, including changes in the volume of Goods, number of items or type of items

access at any address is significantly more difficult than described, including additional flights of stairs, long walking distances, or the absence or unavailability of lifts

waiting time, delays or additional work arises which is beyond our reasonable control or not caused by us

there are changes to the date, time or location of the Services

there are additional services requested such as packing, dismantling or reassembly of furniture, or additional drops or collections.

All prices are given in pounds sterling and are exclusive of any applicable taxes or charges which will be identified where relevant.

5. Payments and Charges

We may require a deposit to secure your booking. Any such deposit, and the time by which it must be paid, will be confirmed at the time of booking. If a deposit is requested and not paid within the stated timeframe, we may treat the booking as unconfirmed and may offer the slot to another customer.

Unless agreed otherwise in writing, payment of any balance is due immediately upon completion of the Services on the day of the move. For hourly rate jobs, time is usually charged from the agreed start time or arrival window until completion of unloading at the final destination, including any waiting time caused by factors beyond our control.

We accept payment by the methods we make available from time to time. You agree that you are authorised to use any payment method you provide and that payment details are valid and correct.

If payment is not made when due, we may charge reasonable late payment fees and interest in line with applicable UK law. We may also suspend or refuse to provide further Services until all outstanding amounts are settled.

Any parking charges, congestion charges, tolls, ferry fees or other such third-party costs reasonably and necessarily incurred in delivering the Services will be added to your bill unless explicitly included in a fixed quotation.

6. Cancellations, Postponements and Amendments

You may cancel or amend your booking by notifying us as early as possible. Because we reserve specific time slots and allocate vehicles and staff, charges may apply depending on how much notice you provide.

Where you cancel more than 7 days before the scheduled service date, any deposit paid may be refundable or transferable at our discretion, less any reasonable administrative costs.

Where you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain some or all of the deposit or charge up to a specified percentage of the quoted price to cover our costs and lost opportunity to take other bookings.

Where you cancel within 48 hours of the scheduled service date, or fail to be present or provide access at the agreed time, we may charge up to the full quoted amount to reflect the fact that we are unlikely to be able to reallocate the vehicle and crew at short notice.

Postponements or changes to the date, time or nature of the Services are subject to availability. We will make reasonable efforts to accommodate changes, but cannot guarantee that an alternative slot will be available. Amendments may result in a revised quotation.

7. Your Responsibilities

You are responsible for:

ensuring that the Goods are ready for transport at the agreed time, unless we have agreed to provide packing or dismantling services

properly packing and securing Goods where packing is not included in the Services

declaring any fragile, valuable, perishable or unusual items before the booking is confirmed

ensuring that Goods are safe to handle and transport and are free from infestation, contamination or hazardous substances

ensuring adequate access for the Vehicle at all relevant locations, including arranging any necessary parking permits or building access permissions unless otherwise agreed

supervising loading and unloading where required and checking that nothing is left behind or collected in error

complying with all applicable laws and regulations in relation to the Goods and the premises involved.

You must not ask us to transport or handle any Goods that are illegal, dangerous, explosive, flammable, toxic or otherwise hazardous, including but not limited to gas cylinders, fuel containers, firearms, ammunition, illegal substances, or any items whose possession or movement would be unlawful.

8. Items Excluded or Carried at Owner's Risk

Certain items may be excluded from our liability or carried only at your own risk. These include:

cash, securities, jewellery, watches, precious metals or stones

important documents such as passports, deeds, financial records or personal records

perishable goods, plants or animals

fragile items not properly packed or protected

items of sentimental value where the value cannot be reasonably assessed.

You are strongly advised to keep such items with you rather than including them with general household or office goods for transport in our Vehicle.

9. Our Liability

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, will be limited as set out in this clause.

We are not liable for any loss or damage that arises from your failure to fulfil your responsibilities under these Terms and Conditions, including inadequate packing by you or by a third party, or your failure to inform us about special requirements, access issues or fragile or valuable items.

We are not liable for normal wear and tear, minor marks or scuffs, or pre-existing damage. We are also not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to extreme weather, traffic conditions, road closures, accidents not caused by our negligence, or actions of third parties.

Where we are found to be liable for loss or damage to Goods as a result of our negligence or breach of contract, our liability will be limited to the lower of the reasonable repair cost or the current market value of the Goods, and may be subject to an overall financial cap per job, as notified to you at the time of booking.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services, whether arising in contract, tort or otherwise.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

10. Claims and Complaints

You should inspect Goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage that you believe has been caused by us must be reported to us as soon as reasonably practicable and in any event within a reasonable time after completion of the job.

We may ask you to provide evidence of any alleged loss or damage, such as photographs, receipts or repair estimates. You must allow us reasonable opportunity to inspect any alleged damage before any repair or disposal takes place, except in emergencies where immediate action is needed to prevent further damage or risk.

We will investigate any complaint or claim and will act reasonably and in good faith in seeking to resolve it. Making a complaint does not of itself entitle you to withhold payment of undisputed amounts.

11. Waste, Rubbish and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish removal company and will only transport waste materials by prior agreement and in compliance with relevant legislation.

You must not place household waste, construction waste, hazardous materials, chemicals, paints, solvents or similar substances into boxes or containers for removal without our prior consent. If we agree to remove any waste, this may be charged separately to reflect disposal fees and additional handling requirements.

Where we agree to remove items for disposal or recycling, you confirm that you have the authority to dispose of those items and that they do not include any hazardous or prohibited materials. We reserve the right to refuse to transport any items that we reasonably believe may breach waste regulations, pose environmental or health risks, or expose us to legal liability.

12. Access, Parking and Delays

You are responsible for ensuring that suitable access and parking are available for the Vehicle at both collection and delivery addresses. Where parking restrictions apply, you must arrange any necessary permits or authorisations unless otherwise agreed. Any fines, penalties or charges arising from inadequate parking provisions may be added to your invoice.

We will make reasonable efforts to arrive within the agreed time window, but timing is not guaranteed and may be affected by traffic or circumstances beyond our control. We will not be liable for any loss or cost arising from delay where we have acted reasonably.

If delays occur that are outside our control, including waiting for keys, delayed access to premises, or your late arrival, we may charge for waiting time at our standard hourly rates.

13. Insurance

We maintain appropriate insurance for our Vehicles and liability in connection with the Services as required by UK law. Our insurance does not replace your own household, contents or business insurance. You are responsible for ensuring that you have suitable cover in place for the Goods during the move, including any excesses, exclusions or limits set by your own insurer.

We reserve the right to decline to move items that are exceptionally valuable or exceed our insurance limits unless special arrangements have been made in writing in advance.

14. Subcontracting

We may, at our discretion, use carefully selected subcontractors to carry out all or part of the Services. Where we do so, these Terms and Conditions will continue to apply and we will remain responsible for the performance of the Services under the Contract.

15. Privacy and Data Protection

We collect and use personal information such as names, addresses and contact details for the purpose of providing the Services, managing bookings, processing payments and handling queries or complaints. We will handle your personal information in accordance with applicable UK data protection laws and will not sell your details to third parties.

We may share your information with our staff, subcontractors and service providers where necessary to deliver the Services or to comply with legal obligations.

16. Termination

We may terminate the Contract or suspend the Services immediately if you fail to pay any amount due, commit a serious breach of these Terms and Conditions, behave abusively or threaten our staff, ask us to do anything illegal or unsafe, or if circumstances arise that make it impossible or unsafe to continue.

On termination, you will remain liable for any Services already provided and any reasonable costs we have incurred.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory protections that may apply to you as a consumer under UK law.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be interpreted in a way that achieves as far as possible the intended effect, and the remaining provisions will continue in full force and effect.

No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, and no single or partial exercise of any right or remedy shall prevent further exercise of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions or understandings. Any variation to these Terms and Conditions will only be effective if agreed in writing by us.