Terms and Conditions for Man With A Van Camden Town

These Terms and Conditions set out the basis on which Man With A Van Camden Town provides removal, transport, courier, and related vehicle-and-labour services to customers within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are designed to be fair and practical, and they apply to all bookings unless we confirm otherwise in writing.

In these terms, references to we, us, and our mean the service provider trading as Man With A Van Camden Town. References to you and your mean the customer, sender, recipient, or any authorised person acting on the customer’s behalf. Our services may include loading, unloading, furniture moves, light removals, collection and delivery of goods, and other transport tasks agreed at the time of booking.

These terms are intended for lawful use of a professional man and van service. We reserve the right to refuse any booking that we reasonably believe involves unsafe, illegal, or impractical conditions, or where the customer fails to provide accurate information. Any variation to these terms must be agreed in writing and confirmed by us before it takes effect.

1. Booking process

A booking is not confirmed until we have accepted your request and, where required, received the agreed deposit or full payment. Quotations may be given by phone, email, message, or online enquiry and are usually based on the information you provide, including item list, access conditions, collection and delivery points, date, time, floor levels, parking, and any special handling requirements. If the information changes after the quote is issued, we may revise the price or service scope.

When you request a booking for our Camden Town van hire service with driver and labour, you must ensure that all details are accurate and complete. This includes the number and size of items, any fragile or valuable goods, and whether there are stairs, lifts, long carries, restricted access, or waiting restrictions. We may rely on your information when planning the vehicle size, staff, route, and schedule. If the actual job differs significantly from the booking description, we may charge extra or decline to complete the service.

You must be available, or have an authorised representative available, at both the collection and delivery points if needed. We may require identification or written authority before releasing items. It is your responsibility to ensure that items are ready for loading at the agreed time and that the destination can receive them safely. Delays caused by missing access arrangements, unprepared goods, or inaccurate information may result in waiting charges or rescheduling costs.

2. Prices and payments

Prices may be based on hourly rates, fixed quotations, distance, labour requirements, van size, or a combination of these factors. Any quotation is valid for the period stated when issued, or if no period is stated, for a reasonable time only. We may adjust the price where there is a material change in the job, including additional items, extra labour, route changes, or unexpected access difficulties. Where possible, we will explain any additional charges before proceeding.

Payment is due in accordance with the booking terms agreed at the time of confirmation. Unless we state otherwise, payment must be made by the method requested and may be required in advance, on the day, or immediately after completion. We may ask for a deposit to secure a date, particularly for larger moves or busy periods. Deposits are normally non-refundable except where we cancel the service or agree otherwise in writing.

If payment is not made when due, we may suspend or refuse service, retain goods where permitted by law, or recover reasonable costs associated with late payment. Any bank charges, card fees, chargeback costs, recovery costs, or collection expenses arising from non-payment may be added to the amount outstanding where lawful. You are responsible for ensuring sufficient funds are available and that the payment method provided is valid and authorised.

3. Cancellations and changes

You may request to cancel or amend a booking, but any such request must be made as soon as possible. Cancellation charges may apply depending on the notice period, the distance already travelled, the time reserved, and any third-party costs incurred by us. If you cancel a booking at short notice, fail to provide access, or are not present when required, we may charge part or all of the agreed fee to cover lost time and expenses.

Where you need to change the date, time, address, or scope of work for your van and man service, we will try to accommodate the request subject to availability. However, changes are not guaranteed. A change may result in a revised quotation, additional waiting time, or a different vehicle requirement. If a change is substantial, we may treat it as a new booking.

4. Our obligations

We will use reasonable care and skill in carrying out the agreed service. Our team will aim to arrive within the agreed time window, subject to traffic, weather, road conditions, vehicle issues, and matters outside our control. We will handle goods with reasonable care consistent with the nature of the items and the service booked. However, unless otherwise agreed, we do not provide specialist packing, dismantling, or installation services.

We may refuse to move items that are unsafe, improperly packed, excessively heavy without prior agreement, or likely to cause damage to property, vehicles, or persons. We may also refuse to carry goods that are prohibited by law, such as illegal substances, stolen items, unlicensed weapons, or hazardous materials. If we reasonably believe an item presents a risk, our decision not to carry it will not be treated as a breach of contract.

5. Customer responsibilities

You must ensure that all items are properly packed, labelled, and ready for transit unless we have agreed to pack them. Fragile items should be suitably protected. You are responsible for securing drawers, doors, and loose parts, and for informing us of any item requiring special handling. You must also make sure that premises, pathways, and access points are reasonably safe for loading and unloading.

It is your responsibility to obtain any permissions, permits, parking arrangements, building access approval, or lift reservations needed for the job. If parking fines, congestion charges, tolls, or similar costs arise because suitable arrangements were not made in advance, you may be required to reimburse us where lawful and reasonable. You must also tell us about any particularly valuable items so that appropriate care and, if needed, additional protection can be arranged.

6. Liability and damage

We will be responsible for loss or damage only where it is caused by our negligence, wilful misconduct, or breach of these terms, and only to the extent permitted by law. We are not liable for pre-existing damage, defective packaging, ordinary wear and tear, or damage arising from items that were already unstable, inadequately secured, or unsuitable for transport. We are also not liable for delays caused by traffic, weather, road closures, accidents, or other events beyond our reasonable control.

If you believe that damage or loss has occurred during the service, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion. You should keep the affected item and any packaging where practicable so that the issue can be assessed. Our liability, where established, may be limited to repair, replacement, or a refund of the relevant service charge, depending on the circumstances and applicable law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where you are acting as a consumer, your statutory rights are not affected. If you are acting for a business, our total liability to you for any claim arising from a booking will, to the fullest extent permitted by law, be limited to the amount paid for the service giving rise to the claim, except where a different limit is agreed in writing.

7. Waste, disposal, and environmental compliance

We may carry items intended for disposal, but only where the service has been expressly agreed as a waste removal or clearance job. You must tell us in advance what items are to be removed and whether any part of the load may be classed as controlled waste, electrical waste, bulky waste, or recyclable material. We reserve the right to refuse items that cannot lawfully be transported, transferred, or disposed of within the scope of our licence or arrangements.

You are responsible for ensuring that any waste presented for collection is lawfully yours to dispose of and is not contaminated by prohibited materials. Hazardous waste, chemicals, asbestos, clinical waste, gas canisters, solvents, oils, paint, batteries, and similar items may require specialist handling and must not be included unless we have expressly agreed in writing and all legal requirements are met. If prohibited or undisclosed waste is presented, we may refuse to load it and may charge for the wasted attendance or any additional compliance steps required.

We operate in accordance with applicable UK waste regulations and environmental law. Where required, waste transfer notes, carrier permissions, or other documentation may be issued or requested. You agree to provide truthful information about the origin and nature of waste, and to cooperate with any reasonable compliance checks. Any improper disposal request, false description of waste, or attempt to use our service unlawfully may result in cancellation and may be reported to the relevant authorities where appropriate.

8. Delays, access problems, and force majeure

We will make reasonable efforts to complete the service at the agreed time, but we do not guarantee arrival or completion times unless expressly stated. We are not responsible for delays caused by events outside our control, including severe weather, road incidents, vehicle breakdown, strikes, public disturbances, emergency restrictions, or acts of government. If such circumstances occur, we will try to inform you and arrange a revised schedule where possible.

If access is restricted, parking is unavailable, lifts fail, items are not ready, or the destination is unable to receive the goods, we may need to wait, reschedule, unload elsewhere, or return at an additional cost. In some cases, if safe completion is not possible, we may end the job and charge for time already spent and any reasonable costs incurred. We will always seek a practical solution, but your cooperation is essential to avoid disruption.

9. Insurance

We may carry insurance appropriate to the nature of the service, but this does not create a guarantee that every item is insured for its full replacement value. If you have items of high value, sentimental value, or unusual risk, you should arrange your own insurance cover unless we have agreed a specific level of cover in writing. Any optional insurance or enhanced cover, if offered, will be subject to separate terms.

Insurance claims may require evidence of value, photographs, proof of condition, and prompt notification. Failure to provide requested evidence may affect the outcome of a claim. The customer is responsible for checking whether their own contents, business, or transit insurance provides cover for the goods during transport and storage, if relevant.

10. Termination, illegal use, and general provisions

We may terminate or suspend a booking immediately if you breach these terms, provide false information, act abusively, place staff at risk, or request illegal activity. If termination occurs because of your conduct, you may still be charged for work already completed, travel time, waiting time, and any costs already incurred. We may also refuse future bookings where necessary to protect our team or business.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure by us to enforce a right shall be treated as a waiver of that right. Any headings are for convenience only and do not affect interpretation. These terms apply to the fullest extent permitted by the laws of England and Wales.

11. Governing law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. Where you are a consumer, you may also benefit from mandatory protections under applicable UK consumer law. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, which will have exclusive jurisdiction unless the law requires otherwise.